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Refund Policy
Customer satisfaction is our top priority. Before contacting Tiger Data Recovery to request a refund you may need to check whether your order is eligible for a refund. Our products are subject to a 7-day money-back due to instantaneity nature of recovering data. Refunds requested after 7 days will not be accepted.
Accepted Circumstances：
1.Erroneous, inadvertent or unintentional purchase of the optional Extended Download Service (EDS) or Registration Backup Service (RBS) made in addition to the product purchase. We will help you contact the payment platform to refund the cost of EDS or RBS.
2.Refund request because you don’t have computer companion for data recovery (you have not activated the account).
3.You purchase and don’t want to use our recovery plan (you have not activated your account).
4.You have purchased the same plan twice or purchase two plans with similar functions. we will refund the purchase price of one of the plans.
5.An unauthorized payment was made due to credit card fraud or other reasons. We recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment.
6.The results of data recovery did not meet your expectations.
We accept refund request in the following cases:
Our software doesn’t retrieve the data you want, and the other recovery software successfully retrieve the data. We will issue a refund (you must provide a comparison screenshot between our software and the other recovery software).
Circumstances of No Refund：
1.A refund request due to misunderstanding or lack of understanding of the products functions and capabilities because you failed to read the product description carefully before purchasing.
2.A refund request for no reason.
3.If, without good cause, you refuse to cooperate with our support team to troubleshoot the problem and apply the solutions provided.
4.The license of the purchase is expired, which means the purchase has exceeded the product's specified period.
5.Due to the refund request caused by the product technical problem, the customer refused to cooperate with our customer service team to try to solve the problem, refused to provide detailed instructions and information about the problem, or refused to try to use the solution provided by the customer service team.
6.Apply refunds due to price differences between different regions and merchants.
Accepted Circumstances：
1.Erroneous, inadvertent or unintentional purchase of the optional Extended Download Service (EDS) or Registration Backup Service (RBS) made in addition to the product purchase. We will help you contact the payment platform to refund the cost of EDS or RBS.
2.Refund request because you don’t have computer companion for data recovery (you have not activated the account).
3.You purchase and don’t want to use our recovery plan (you have not activated your account).
4.You have purchased the same plan twice or purchase two plans with similar functions. we will refund the purchase price of one of the plans.
5.An unauthorized payment was made due to credit card fraud or other reasons. We recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment.
6.The results of data recovery did not meet your expectations.
We accept refund request in the following cases:
Our software doesn’t retrieve the data you want, and the other recovery software successfully retrieve the data. We will issue a refund (you must provide a comparison screenshot between our software and the other recovery software).
Circumstances of No Refund：
1.A refund request due to misunderstanding or lack of understanding of the products functions and capabilities because you failed to read the product description carefully before purchasing.
2.A refund request for no reason.
3.If, without good cause, you refuse to cooperate with our support team to troubleshoot the problem and apply the solutions provided.
4.The license of the purchase is expired, which means the purchase has exceeded the product's specified period.
5.Due to the refund request caused by the product technical problem, the customer refused to cooperate with our customer service team to try to solve the problem, refused to provide detailed instructions and information about the problem, or refused to try to use the solution provided by the customer service team.
6.Apply refunds due to price differences between different regions and merchants.
Apply For Refund
If you need to submit a refund request, please send an email to support@tigerdr.com and provide the following information. We will process it within 72 hours (working days) of receiving the refund request.
·Product name
·Order number/Trading number and order time
·Refund reason and screenshot of related problem
·Product name
·Order number/Trading number and order time
·Refund reason and screenshot of related problem